(1) Our customer deserves to be listened to.
From the initial call, during the job and after the sale, I am courteous and respectful.
(2) Our customer deserves our concern and empathy for his/her problem.
Our Customer’s problem is our problem.
(3) Our customer deserves prompt, consistent and thorough communication.
I will keep our customers informed regarding all aspects of our service.
(4) Our customer deserves value for his/her money.
I will contribute to the team to assure that our service rises above our charges and I will provide unprecedented service in the timeliest manner.