It didn’t take long for Earl to encounter some roadblocks. After all, his experience was limited to only a couple of weeks. Selling the disposal wasn’t the problem……Installing the disposal was easy. However, there he was, encountering a clogged kitchen sink drain and clueless as how to address it.
Earl politely and confidently excused himself so that he could procure the equipment necessary to address the clogged drain. He proceeded to the plumbing supply store and after receiving some pointers in drain cleaning, rented a kitchen sink drain machine and was on his way.
Earl returned to his customer and methodically solved the problem. As Earl was using the equipment, he was putting together in his mind the very business model that we still use today.
He reasoned that most of his customers would benefit from a drain cleaning service. By removing years of coagulated grease, mineral deposit and soap binders, he would be be able to restore optimal drainage capacities. The end result, tasks beyond the initial service request would be offered with substantial discounts to deliver exceptional value.
With service and value in mind, Earl quickly earned himself a long list of loyal customers. By 1962, Earl could no longer individually keep up with his customer’s demand, therefore, he opened his first plumbing shop and began seeking help.
Today, AAA AUGER Plumbing Services ® operates in three metropolitan areas encompassing over 120 municipalities. We service over 50,000 customers annually and employ approximately 100 personnel. We offer career development, health, vision and dental benefits, paid time off, and 401K retirement services to our employees.
